Charting a Course in a Storm: US Postal Service and the Anthrax Crisis Harvard Case Solution & Analysis

October 21, 2001, the postal worker from the mail sorting facility in Washington, DC, died of inhalation anthrax, the disease is almost invisible to the eyelids. The next day, the second officer of the same object is dead. Fear of anthrax has infected population of the media in Florida and New York City contracted the disease. In addition, the Senate Majority Leader Tom Daschle (D-SD) received anthrax-laden letter, his staff were all on antibiotics, and the Senate and House of Representatives of the building had been closed for anthrax testing. This new threat has re-ignited a sense of panic among the population. Almost overnight, the U.S. Postal Service (USPS) was in the eyes of national security and public health storm. This case discusses how the USPS deal with anthrax crisis. HKS Case Number 1692.0. "Hide
by Arnold Howitt, Kirsten Lundberg 50 pages. Publication Date: 01 May 2003. Prod. #: HKS872-PDF-ENG

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