Susan Reynolds, successfully auditor with a large six accounting firm, was hired as a controller in the accounting department of medium size, highly profitable company in the film. Believing that she acted with dignity, Susan was in complete shock after receiving its first annual assessment of staff. Although during her assessment interview, Anita Lockwood, supervisor Susan admitted that Susan was a valuable addition to the department, wrote a review, which was accompanied by an interview said that she was severely lacking in interpersonal skills she must be further progress in its current position controller. It ends painful and very unhappy Susan wondering whether she should make an effort to reach a level of interpersonal skills needed to function effectively in its current leadership position, or simply to look for work elsewhere. "Hide
by H. Richard Eisenbeis, Sue Hanks, Linda Shaw Source: North American Case Research Association (NACRA) 12 pages. Publication Date: July 15, 2008. Prod. #: NA0040-PDF-ENG
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