Emergia: Driving Profitability on Help Desk Contracts Harvard Case Solution & Analysis

Emergia must keep its customers happy with its contact center service, but the margins on the help desk contract are not perilously high. While maintaining the customer relationship can Miguel Neira, the COO, raise gross profits?

PUBLICATION DATE: September 28, 2010 PRODUCT #: 111048-HCB-ENG

This is just an excerpt. This case is about FINANCE & ACCOUNTING

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