Despite some initial startup issues, difficulties were resolved and customers had begun complimenting Wood on the change. Hence, it came as a surprise when Maytag refused to take delivery of the clear pack merchandise and rather notified Wood of an impending guarantee claim under their supply agreement for merchandise damages.
Wood had filed all the product testing acceptances and forms before implementing the clear pack merchandise with Maytag; however, the Maytag distribution warehouse had not been made conscious of the proper managing conditions. Additionally, Maytag's biggest customer was not similarly prepared and had not been made aware of the handling changes. Because of this, if something was not done quickly damage claims had grown more than 300 per cent and were expected to climb.
W.C. Wood Company (B) Case Study Solution
PUBLICATION DATE: September 03, 2010 PRODUCT #: 910D11-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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