Vancouver General Hospital: Improving Porter Efficiency (A) Harvard Case Solution & Analysis

Chapter patient escort services in Vancouver Hospital (VGH) was to determine the best approach to improving the effectiveness of the receptionist at the hospital. Ports are an important part of various processes the hospital to facilitate timely patient flow, materials and equipment for the hospital. VGH recently experienced incidents in which potential porters were not sufficient to meet the requirements of the hospital and, despite all efforts at planning, these problems remain. Chapter patient escort services in a few weeks of data collection to determine where problems exist, and asks if its data can provide answers to these important questions: How well do the current schedule porter meet everyday? What is the optimal number of porters? Chapter Patient Services Escort was one week to submit its report to the board of directors of VGH. "Hide
by Fredrik Odegaard, Ryan Metcalfe Source: Richard Ivey School of Business Foundation 5 pages. Publication Date: October 27, 2009. Prod. #: 909E17-PDF-ENG

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