Value Chain and IT Transformation at Desko (B) Harvard Case Solution & Analysis

The case details the customer order Desko in the process. This highlights the importance of this key business process and how its ineffectiveness can significantly affect the performance of small and medium businesses. "Hide
by Pierre Hadaya, Robert Pellerin, Jean Ethier Source: Richard Ivey School of Business Foundation 6 pages. Publication date: April 20, 2011. Prod. #: W11079-PDF-ENG

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Value Chain and IT Transformation at Desko (B)

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