Unity Airways: Melissa White (B) Harvard Case Solution & Analysis

Melissa White was on her way to a long-awaited visit with his parents in Hong Kong. But the first leg of his trip, Washington Chicago Unity Airways flight was forced to return to Washington, DC, because of engine trouble. After waiting for three o'clock customer service for its re-route, White reached the front line. She was ready to hear that her trip would be delayed a day. While this will reduce the time spent with parents, relaxing day at the expense of airlines would ease her frustration. "Hide
by Sherwood C. Frey, Lucien Bass, Elaine Yu Source: University of Virginia Darden School Foundation 3 pages. Publication Date: September 15, 2008. Prod. #: UV1315-PDF-ENG

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Unity Airways: Melissa White (B)

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