The IT System That Couldn’t Deliver Harvard Case Solution & Analysis

Who is responsible for assuring IT success at Lenox?

Business success is achieved through combined effort. A single person could be a back bone for a successful business but he could not achieve success on his own. However, success in any particular department of the business also requires combined efforts to some extent. The responsibility of assuring IT success at Lenox does not particularly fall on Suvillian only but it is also a responsibility for the entire IT department as well as the top management of the company including CEO and CFO of the company is also responsible for assuring success in the IT department of Lenox. Thus, the responsibility of attaining success in the IT department of the company lies on the CEO, CFO, and the CIO of Lenox.

Assume that you have been appointed as a management consultant to Lenox. How would you advise them to proceed?

If I were the management consultant to Lenox, I would have advised the following.

Combined Effort:

I would ask the top management of the company to create a culture of combined efforts i.e. the team work so that optimum results could be achieved in less time efficiently and effectively. Since the IT technology named Lifexpress is required to be implemented in every department of organisation therefore, it is recommended that the members from every department are required to be a part of the team so that the technology could be easily and effectively implemented in each department of Lenox..........................

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