Southwood School Harvard Case Solution & Analysis

Southwood School Case Study Solution

Practical Ways to Overcome the Barriers in the Appraisee Training

The barriers during the training session including the participant’s resistance, timing issues, challenges in delivering equal understanding, lack of attention, negative attitudes towards the performance management system etc. could be resolved by adopting certain practical ways in order to get everyone in the training committed to the understanding.

Participant resistance in participating in the training session and activities could be reduced by providing certain rewards over the participation. For example, providing a 1% bonus salary for participating in an activity could influence the appraisees to participate in the activities. Moreover, lack of attention during the training session is on the major reason of low understanding by the trainees. This could also be reduced by asking frequent questions from the audience and giving rewards over answering the questions.

Along with it, timing issues could be resolved by detailed planning of the event and avoiding the delivery of the documents during the session. Timing issues could also be resolved by arranging training sessions in two parts with 50% of trainees attending the first part and 50% of the trainees attending the second part. This could reduce the confusions during the training session and increase the level of understanding of the trainees.

Negative attitudes of the employees about the performance system could be reduced by making them realize the importance of the performance system for the employees. It could be held by making the realization of importance of performance system the preferred object of the training program, along with arranging certain activities and lectures to deliver the importance of performance system for employees.

Resolution of all of the stated barriers by the above means could ensure the effective delivery of the training session along with the 100% commitment of the appraisees.

Trainer’s Skills

For an effective delivery of the training session, a trainer must have certain hard and soft skills. The hard and soft skills that a manager must possess in order to ensure an effective delivery of the session, are given below:

Soft Skills

  • An effective Presentation Style is required to make the material understandable to each trainee.
  • An ability to convince the trainees on the raised point of reducing the resistance and the negative attitude.
  • Attractive personality traits, including:formal dressing style, language, etc. should be adopted to attract the audience.
  • An ability to implement attention grabbing strategies i.e. frequently asking question that must be used to attract the audience towards the lecture.

Hard Skills

  • An ability to build attractive and knowledgeable content.
  • Having complete knowledge of the topic in discussion i.e. Performance System.
  • An ability to operate certain devices that are used during the training program.

The possession of the above soft and hard skills are very necessary to ensure an effective delivery of the training session.

Alternative Training Program

The above stated drawbacks can be removed by designing an alternative training program. The alternative training program in steps is given below:

Need Analysis

The first step in the training program is to analyze the needs of the trainees. An effective method of analyzing the needs of the trainees is conducting an orientation session. In this session, the HR manager must collect the reviews of each trainee about what he needs from the training, through making them write over a piece of paper. After winding up the session, the manager should analyze the particular needs of the trainees from those piece of papers.

Designing the Training

The training material could be designed on the basis of the needs identified through orientation. The effective training methods should be used to ensure an equal level of understanding. The training methods to deliver the effective understanding of performance appraisal system could include:

  • Activity based training.
  • Interactive learning through group activities.
  • Online training etc.

Training Delivery

After the development of an effective training material, the effective delivery of the material is also required to make the overall training program efficient. The training session must be scheduled in free timings i.e. after school hours at an outdoor location. Moreover, a deep planning for the timing of the whole session must be conducted before the session in order to avoid any mismanagement of time. An engaging presentation style must be adopted by the trainers with the provision of several activities during the session, and the rewards should be given to the attendees for participating in the activities. In this way, the HR manager could train his managers and appraisees in an effective way.


The effective training and development programs are mandatory to ensure an efficient implementation of the new performance appraisal system, without any employee resistance. However, it requires the delivery of efficient training session by using a number of tools and techniques...........


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