Managers receive letters claim that their products or services that infringe intellectual property rights of others sometimes have a tendency to ignore them after their technical staff advised them that the claims have no merit. Illustrates the dangers of this approach. Legally astute managers take responsibility for the management of patent disputes, they do not pass them for lawyers "you-take-care-of-it" approach. The judicial process is less predictable than many managers realize. The number of choices must be made without complete information. "Hide
by Constance E. Bagley, Michael B. Keating Source: Harvard Business School 9 pages. Publication Date: April 3, 2006. Prod. #: 806170-PDF-ENG
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