A month after the "will to live" with a new information system, Rich-Con Steel is in crisis. The new system was supposed to give the company a major visibility and control over business processes, but on the contrary, transparency and control seems to have evaporated. Marty Sawyer, president of Rich-Con, to have to decide what action to take. "Hide
by Andrew McAfee Source: Harvard Business School 10 pages. Publication Date: January 27, 1999. Prod. #: 699133-PDF-ENG
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