Professor Jeffrey Moran needed to determine how to respond to the aftermath from the heated discussion of affirmative action in his Social Responsibility and Business Ethics class of the preceding day. He felt the emotions that erupted provided a "teachable moment" and the class ended nicely.
However, one African American student later complained via email that she felt disrespected in the discussion and didn't feel that the issue was adequately described. Dissatisfied with waiting for his reply to her email, the pupil telephoned the department chair to whine. The department chair expects Moran to handle the situation.
Responding to a Heated Classroom Discussion Affirmative Action Example case study solution
PUBLICATION DATE: January 15, 2009 PRODUCT #: NA0017-PDF-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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