Lines at the gate or in the ticket counter, security screening, at airports, make air travel a stressful experience. Queues are especially challenging during peak travel periods when space and processing capacity are constrained. All these really are the concerns on the mind of an Assistant Federal Security Director as she plans for the growth of flights at one of Boston Logan Airport's terminals. Space limitations restrict the number of screening lanes.
Moreover, adding staff to the existing lanes staff faces fast diminishing returns and is costly. Queuing theory to determine the craft of the potential and what's feasible at Logan is applied by the manager. The reader is introduced to fundamental queuing modeling and challenged to establish the best variety of lanes and staffing of these lanes at the Logan terminal. Instance amount 2049.0
Queuing Theory to the Rescue Managing Security Screening Lines at Logan Airport Case Study Solution
PUBLICATION DATE: September 17, 2015 PRODUCT #: KS1152-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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