Press Ganey and HCAHPS Harvard Case Solution & Analysis

Press Ganey and HCAHPS Case Solution

In 2002, the Bush Administration introduced the Hospital Quality Initiative, which was planned to enhance quality through responsibility and public disclosure and to "empower customers with quality of care details to get more educated choices about their healthcare, and motivate suppliers and clinicians to enhance the quality of healthcare." To accomplish the Administration's objectives, the Centers for Medicare and Medicaid Services (CMS), part of the United States Department of Health and Human Services, revealed that it would establish a program to study clients' fulfillment to identify health center quality. When Mel Hall, the CEO of Press Ganey, a leading health care efficiency measurement and enhancement business, discovered of CMS's proposition, he was worried. The Administration appeared mainly uninformed of the existing market for client fulfillment studies, a market where Press Ganey was thoroughly included.

This case history how a personal health care efficiency dimension business reacts a federal government effort to enhance quality reporting and standardize healthcare facility studies. It highlights the personal business's choices concerning both its service method along with its prospective to impact public law.


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