Portman Hotel Co., Spanish Version Harvard Case Solution & Analysis

Portman Hotel Co., Spanish Version Case Solution

Upon opening staff members are delighted and extremely inspired however quickly spirits and quality issues establish. The trainees need to examine the hotel's personnel management idea and practice because of these issues.

A label new hotel has actually opened using a brand-new service method: bring in to America Asian-style solution utilizing a butler-like worker bunch called the individual valets. To accomplish this high rank of service, the resort has actually paid fantastic focus on its personnel policies, thinking that the high quality of its function will depend upon the high quality and inspiration of individuals, It expresses a series of worker "rights," that it informs staff members are enforceable in address.

PUBLICATION DATE: February 03, 1989

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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