PCL is one of Europe's leading consumer electronics, lifestyle and healthcare company operating in the Chinese market since 1995. Though its consumer electronics business has grown rapidly in China, he found that the value of the returned goods in the TV division is equal to 5% of its sales. Even more alarming is that 37% of the products returned good quality and have been returned without a valid reason. PCL created a task force to study and improve the situation, and discovered more serious problems in the organization: control measures are designed to process returns just were not made to employees and third party service centers service. What can the PCL do to ensure that the company's policy in the future? "Hide
by Neil O'Connor, Grace Lo Source: University of Hong Kong, 7 pages. Publication Date: February 18, 2011. Prod. #: HKU922-PDF-ENG
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