Bratten Police Commissioner and his staff led the process to create results-oriented police department of one said that before, and measured effort. With increasing budget pressures, the next step calls for efforts to increase the emphasis on productivity, and reduce crime. "Hide
by James L. Heskett Source: HBS Premier Case Collection 28 pages. Publication Date: April 11, 1996. Prod. #: 396293-PDF-ENG
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