Note on Service Excellence Harvard Case Solution & Analysis

This note shows and covers the key concepts of quality of service. It summarizes and highlights key thoughts and actions in the service sector. It is designed for use with the "ManorĀ» (UVA-OM-0751). "Hide
by Alexander Horniman 3 pages. Publication Date: Mar 08, 2001. Prod. #: UV3472-PDF-ENG

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