Note on Quality: The Views of Deming Juran and Crosby Harvard Case Solution & Analysis

We describe three different approaches to quality management represented Edwards Deming, Joseph Juran and Philip B. Crosby. Designed to acquaint students with the elements of statistical quality control, structured approaches to improve quality and zero defects program and show them that there is more than one way to improve quality. "Hide
by David Garvin, Artemis March 14 pages. Publication Date: September 17, 1986. Prod. #: 687011-PDF-ENG

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