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Funding to scale Citizens Connect, Boston's 311 program, evaluations two public entrepreneurs and is both a blessing as well as a burden. In the year 2012, the Commonwealth of Massachusetts provides the Mayor's Office of New Urban Mechanics in Boston using a grant to scale Citizens Connect across the state. The money helps the co-founders Citizens Connect, Chris Osgood and Nigel Jacob, an opportunity to expand their vision for citizen-engaged governance and civic innovation but it also desires two City of Boston figurehead sit together in a formal selection committee that challenges their original partner against another player who might fulfill the conditions for deliverance of a state-wide system.

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Questions are raised beyond merely which associate to opt for by the selection and scaling procedure.

What would occur to Jacob's merchandise spread across the state and the Citizens Connect brand as Osgood? Who could help scale their work afterward nationally? Which business models were best placed to drive that increase? What intellectual property arrangements would enable it? And what role should the two city workers have, anyway, in scaling Citizens Connect outside of Boston in the first place? These questions hung in the air about passing Connected Bits for another partner over as employees pondered the one big one after transforming connected bits for some distinct partner: should they?

PUBLICATION DATE: January 05, 2015 PRODUCT #: 315075-HCC-ENG

This is just an excerpt. This case is about INNOVATION & ENTREPRENEURSHIP

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