Management Control Challenges at Hadassah University Hospital-Mt. Scopus Harvard Case Solution & Analysis

Dr. OsnatLevtzion-Korach was the newly appointed Director of the Hadassah University Hospital-Mt. Scopus, a 350-bed academic community hospital located in the busy, ethnically mixed neighborhood of northeastern Jerusalem. Mt. Scopus was one of two hospitals in the Hadassah Medical Organization; the larger 850-bed hospital, EinKerem, was located about 30 minutes away across Jerusalem. Before, the two Hadassah hospitals had been centrally managed with all the two on-site managers acting mostly as COOs.

A newly appointed Director General of the system now wished to de-centralize duties, and the first female head of a Hadassah hospital, Osnat, were promised much greater control on the financing and management of the hospital than her predecessor had enjoyed. The staff at Mt. Scopus pinned a great deal of hope on their new manager to bring resources and a renewed sense of vision to the hospital, but Osnat knew her skill to do this depended in large on her ability to allot costs as well as change a culture that had always prided itself on supplying the finest care but had not been held responsible for monitoring expenses or budgets.

PUBLICATION DATE: May 01, 2014 PRODUCT #: PH4021-HCB-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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