Barbara Norris: Leading Change in the General Surgery Unit Harvard Case Solution & Analysis

She's inherited an unit with the lowest worker satisfaction scores and maximum employee turnover rate among all the sections at EMU. Also, her new unit was notorious for its culture of confrontation, blaming and favoritism.

The staff that has remained is dissatisfied, unmotivated and not function as a team to provide patient care. The truth is, GSU's patient satisfaction scores, although average, had been dropping steadily over recent years. Barbara has been asked by the Director of Nursing of EMU to turn the unit around in the midst of an economic crisis and deep cost-cutting measures throughout the hospital.

PUBLICATION DATE: March 13, 2009 PRODUCT #: 409090-HCB-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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Barbara Norris: Leading Change in the General Surgery Unit

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