Line, Line, Everywhere a Line: Cultural Considerations For Waiting-Line Managers Harvard Case Solution & Analysis

Multinational companies have enhanced their understanding of consumer needs in different regions across the world along with suitable local business partners, and local governments due to the increasing globalization. The challenges and opportunities in international markets extend for the managers as the local preferences increased. However, some practices remain constant all over the world, but it would not be beneficial to believe that cultures waiting through the same lens. The authors argue that waiting and management of queues perceptions differs across the cultures; so it would be better to pursue different regulations and policies for different cultures. It provides several growth opportunities by developing queue management. It enhances the probability of success for waiting-line managers by thinking globally and operating locally.

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Line, Line, Everywhere a Line: Cultural Considerations For Waiting-Line Managers

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