Lean Transformation at Global Connect Harvard Case Solution & Analysis

Global Connect, the main telecommunications provider, partners with national cable providers to combine media and telecommunication services offered through the Voice Over Internet Protocol (VoIP). Global Connect provides VoIP physical infrastructure that enables cable providers to offer VoIP telephony services to their end customers. VoIP cable services is growing at a faster pace than expected, resulting in Global Connect is able to fulfill contractual agreements with cable partners and prevent them from capturing substantial market for VoIP capabilities. Students are asked to improve the configuration of the work in the service organization by identifying waste in the current process. The process of improving the use of lean tools and their impact quantified using the time and opportunity analysis. "Hide
by Gad Allon, Jan Van Mieghem Source: Kellogg School Management 10 pages. Publication Date: 01 Oct 2010. Prod. #: KEL633-PDF-ENG

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