Jennie Maze Limited: Enhancing Call Center Performance Using Predictive Analytics Harvard Case Solution & Analysis

This assignment improves the predictive analytics comprehension of students, which could be helpful to enhance the performance of a call center, by utilizing a model of time series. To evaluate the data, presentation of major outcomes, and the time series model and its analysis, it requires an integrated teamwork from the students.

This caselet should be moderated as a small scale consulting engagement, along with this the instructor needs to perform the role of a client. He needs to meet the team regularly for status updates and to provide the solutions to the problems and issues the team may have.

This caselet could be incorporated anywhere for a time duration of one week to a month, which depends on the attention and teamwork of instructor and team respectively during the implementation of the assignment. This assignment is comprised of a dataset.

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Jennie Maze Limited: Enhancing Call Center Performance Using Predictive Analytics

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