Highlights of Japan Airlines (JAL) and the company's efforts to solve its financial problems by restructuring. It also discusses how the business landscape through e-commerce impact on the airline industry, and discusses the emergence of e-ticketing as a means to cut costs, a source of competitive advantage and as a facilitator for further innovation of new distribution channels. Because these rapid changes are taking place in the industry, JAL emerged passively react to the adoption of e-commerce and customer service innovations that the other players turn. "Hide
by Dennis Cyrus, Ali F. Farhoomand, Amir Hoosain, Shamza Khan Source: University of Hong Kong, 15 pages. Publication Date: January 1, 2000. Prod. #: HKU109-PDF-ENG
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