Examines the struggle IT outsourcing project in terms of IT services - Hail Technika. When used in conjunction with Tegan ccc (9-609-038), it allows you to see both sides of the issue. When Castle enters into a contract to create a new system of accounts payable Welsh toy distributor, Tegan, outsourcing firms from the Czech Republic considers the project as another step in its development towards the provision of services of higher value. Unfortunately, the project goes badly, and hail left with the decision on how to save the relationship and avoid similar problems in the future. The case allows you to learn how to manage a project outsourcing, and allows a general discussion on IT outsourcing. "Hide
by David M. Upton, Bradley R. Staats Source: Harvard Business School 5 pages. Publication Date: October 21, 2008. Prod. #: 609039-PDF-ENG
