Analyzes a fighting IT outsourcing project from the perspective of the IT services supplier - Hrad Technika. When utilized in conjunction with Tegan c.c.c. (9-609-038), it provide an chance to see both sides of the dilemma.
When Hrad enter into an agreement to produce a new accounts payable system for Welsh toy provider, Tegan, the outsourcing company from the Czech Republic views the project as another measure in its progression towards delivering higher value services. Regrettably the job goes badly, and Hrad is left with the decision of the best way to rescue the relationship and avert a similar problem in the future. The case permits a general discussion about IT outsourcing and allows the evaluation of how to manage an outsourcing project.
PUBLICATION DATE: October 21, 2008 PRODUCT #: 609039-HCB-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
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