Daksh and IBM: Business Process Outsourcing in India – Part 1. The Formative Years Harvard Case Solution & Analysis

Indisputable success, Daksh e-services is a leading business process outsourcing (BPO) services in India. Launched by a group of friends in 2000, he began by providing a web services client support for global customers. By 2004, the voice with the opportunity to complete their service offerings, it has grown to 6,000 strong company with a declared income of over $ 50 million. Given the market conditions, Daksh had all the right numbers to be sold IPO. At the same time, IBM has expressed interest agreed to buy back the company. What emerged as the relevant question was whether or not IPO was the best way to go forward. In addition, IBM had to sell the best option? If yes, what should be the price? While top management in Daksh evaluate both, analysts reflected why companies BPO, as Daksh sense for IBM, first. "Hide
by Ali Farhoomand, Kavita Web Source: University of Hong Kong, 20 pages. Publication Date: January 8, 2007. Prod. #: HKU730-PDF-ENG

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Daksh and IBM: Business Process Outsourcing in India – Part 1. The Formative Years

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