Cat Is Out of the Bag: KANand the Layoff Gone Awry (A) Harvard Case Solution & Analysis

Vicki Amon-Higa, Vice President, KANA, publicly traded, the average of the company, he worked with Brian Kettle, CFO KANA, in planning for the dismissal, which would reduce the size of KANA its workforce by almost 40%. Despite the best intentions, the news of the dismissal was leaked before the scheduled announcement. The situation quickly deteriorated into a series of angry managers called Amon-Higa, demanding to know why they were not informed of the dismissal and ask her how to handle the situation. It must quickly assess the situation, to understand what went wrong, and to decide how to manage each of the stakeholders of the company, including Chuck Bay, KANA's general manager. "Hide
by Leslie A. Perlow, David L. Ager Source: Harvard Business School 18 pages. Publication Date: January 27, 2003. Prod. #: 403117-PDF-ENG

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Cat Is Out of the Bag: KANand the Layoff Gone Awry (A)

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