Xerox Corp.: Leadership Through Quality (C) Harvard Case Solution & Analysis

Shows the course of action that took Xerox to know that through the quality of its management of the program did not meet all expectations. Reinforces the message that the change in current and constant effort, and that the company will never achieve all your goals change. "Hide
by Todd D. Jick Source: Harvard Business School 9 pages. Publication Date: June 5, 1992. Prod. #: 492046-PDF-ENG

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