Why Information Technology Inspired But Cannot Deliver Knowledge Management Harvard Case Solution & Analysis

Recent developments in information technology have inspired many companies to provide a new way for employees to share knowledge and ideas. Instead of storing documents in personal files and exchange of personal knowledge with a small circle of colleagues, they can store documents in a single database and the use of electronic networks to exchange views with their whole community, even people scattered around the world. However, most companies will soon find that using the knowledge is actually very difficult, and it depends more on the creation of a community than information technology. This is not because people do not want to use information technology, which means that they often need to share knowledge that is neither obvious nor simple document, needs to human relationships, to think, to understand, share, and accordingly apply. Ironically, while the information technology inspired by the "information revolution", it is housed in the human community, to understand it. "Hide
by Richard McDermott Source: California Management Review 16 pages. Publication Date: July 1, 1999. Prod. #: CMR158-PDF-ENG

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