West Coast University Student Health Services–Primary Care Clinic Harvard Case Solution & Analysis

Integration issues in service operations, organization behavior, and the application of management science models, such as modeling and queuing theory. A full analysis of the case involves understanding processes, calculate the level of use, and the use of models of the stochastic arrival rate and the rates for the services of existing and proposed systems. In addition, the issues involved in the management of ambulatory care center. Primary health care (PCC) is the only walk in clinic on campus and now operates under a system of sorting. Student Health (along with PCC) is planning to move to the new center. Director of the PCC is considering the move as a good opportunity to review and improve the current process of services and systems. Three broad objectives have been identified for the new system: to reduce the waiting time for a doctor's supervision, to transform the perception of the clinic as an impersonal bureaucracy, and improve the perception of students (especially non-users) on the performance and effectiveness of PCC. To achieve these goals, the new system, the team doctor (physicians and nurse practitioners) has been proposed. "Hide
by David Wylie, Ashok Rao, Jay Rao, Ivor Morgan Source: Babson College 18 pages. Publication Date: January 1, 2000. Prod. #: BAB034-PDF-ENG

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West Coast University Student Health Services–Primary Care Clinic

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