Unity Airways: Chris Watson (A) Harvard Case Solution & Analysis

Chris Watson, a customer service representative at Unity Airways, has just begun to address the rebooking Melissa White, one of the nearly 100 passengers whose intineraries have to change because of the in-flight emergency with Washington, Chicago flight. The final destination was the White Hong Kong, unfortunately, all the alternatives available to rebook involved at least one day of delay in its arrival. Watson to take care of the needs of white as soon as possible, customer service line 25 more passengers in it "Hide
. by Sherwood C. Frey, Lucien Bass, Elaine Yu Source: University of Virginia Darden School Foundation 3 pages. Publication Date: September 15, 2008. Prod. #: UV1316-PDF-ENG

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