The Normalization of Deviance in Healthcare Delivery Harvard Case Solution & Analysis

Many serious medical errors as a result of violations of accepted standards of practice. Over time, even egregious violations of standards of practice can be "normalized" in the health care delivery system. This article describes what leads to the normalization of this and explains why egregious practice deviations can persist for many years in spite of the importance of standards in the matter. This article provides guidance to help health care organizations in the definition and management of unsafe practice deviations before they become normalized and create a genuine risk to patient safety, quality of service and employee morale. "Hide
by John Banja Source: Business Horizons 10 pages. Publication Date: March 15, 2010. Prod. #: BH375-PDF-ENG

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