Provides retail context in which the employee retention strategies are investigated by analyzing the detailed store-level data.
used as part of the third module of the course to regulate operation of the service, which addresses how managers can inform their decisions with customer data (606-097). "Hide
by Francis H. Frey, Dennis Campbell Source: Harvard Business School 5 pages. Publication Date: October 30, 2001. Prod. #: 602096-PDF-ENG
Related Case Solutions & Analyses:
Abundant rarity: The key to luxury growth
Plans versus Politics: New Orleans after Katrina
Savage Beast (A1)
House of Tata: Acquiring a Global Footprint
Palm (B): 2001
Extending an Electronic Trade Network to Sustain Competitive Advantage
Three Active Acquirers
Eskom and The South African Electrification Program E
Apple Computer–John Sculley Chairman & CEO–Presentation to ISMP Participants July 6 1992 Video
Paperless Healthcare: Progress and Challenges of an IT-Enabled Healthcare System
