Steve Jackson Faces Resistance to Change Harvard Case Solution & Analysis

Steve Jackson, Project Professional in West building (international conglomerate construction), is trying to introduce BSO, the new software package. Western engineers who will use BSO seems to support the change, and BSO has been adopted successfully rival Western author. However, Mike Barnett, long-term employee of Western undisclosed hierarchical status and strong personal ties to the top, using every opportunity to kill the project BSO. Knowing that he must find a way to victory over Barnett, Jackson is trying different approaches to overcome resistance to change, including addressing their boss for help. "Hide
by Andrew C. Inkpen, Christine Pearson Source: Thunderbird School of Global Management 3 pages. Publication Date: October 31, 2011. Prod. #: TB0275-PDF-ENG

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