After two important dislocations on the North-South Line Corporation, in Dec 2011 the chief executive officer of Singapore Mass Rapid Transit (SMRT), offered to step down in January 2012. SMRT was a public transport operator in Singapore, with a transportation network that consisted of buses, trains and taxis. Both dislocations were arguably the largest public transportation episodes in Singapore's history, prompting public indignation and criticism that is heavy of personal design and the CEO's qualifications.
Yet, it was doubtful whether she, as CEO, bore main responsibility for the train dysfunctions. To what extent did unusual fashion and her gender affect the public's understanding of her effectiveness as a leader? How much did the media influence the people's awareness? Could the train breakdowns have been averted with a CEO with an engineering foundation or industry-specific expertise had been in charge?
Singapore Mass Rapid Transit Going Off Track case study solution
PUBLICATION DATE: February 19, 2015 PRODUCT #: W15027-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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