Services Supply Management: The Next Frontier for Improved Organizational Performance Harvard Case Solution & Analysis

Examines how the acquisition of services are managed within the organization, the risks associated with the current services procurement practices and how to improve the professional management services of purchase. Review of data obtained from benchmarking studies CAPS Center for Strategic Supply Research shows that the acquisition of services is seen as more difficult than purchasing goods. In addition, while the procurement of services is becoming increasingly important and scope, resources, control it are not. Accordingly, there are tremendous opportunities for organizations to improve their services to buy in terms of value and worth devoting more and possibly other resources to purchase services. Developing an outstanding opportunity to purchase services, as well as manage this purchase, it could be the next frontier for improving the supply chain and organizational performance. "Hide
by Lisa M Ellram, Wendy L Tate, Corey Billington Source: California Management Review 24 pages. Publication Date: August 1, 2007. Prod. #: CMR371-PDF-ENG

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Services Supply Management: The Next Frontier for Improved Organizational Performance

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