Royal Bank of Scotland Group: The Human Capital Strategy Harvard Case Solution & Analysis

Describes the development and enactment of one of the world's most innovative human resource management support systems. The Royal Bank of Scotland Group is an international banking leader that began executing a strategy for quantifying the impact of human capital on bottom line fiscal metrics in 2000. Spearheaded by HR executive Greig Aitken, this strategy included the usage of an internet toolkit of software whereby HR executives could measure employee performance, judge its impact on business performance, and commission new unit-specific surveys and studies.

Aitken faces numerous challenges in improving the use of human capital strategy through the Group: specifically, how should he further build buy in among crucial Group executives? When human capital investigation reveals some startling results in one of its most significant sections and should the Group react?

Royal Bank of Scotland Group The Human Capital Strategy case study solution

PUBLICATION DATE: October 26, 2007 PRODUCT #: 408060-PDF-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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