Prospective Student Visits to the Darden School: Process Improvement B Harvard Case Solution & Analysis

Member of the admission of students were invited to make suggestions on how to improve the reception. Maintained his interest in the analysis of operations, it shall fully define the process and its perceived shortcomings before offering any advice. It is visually illustrates the process flow from the map Flowchart. To briefly define the expectations of clients (customers) and the related behavior, inherent in the process, it uses the SIPOC Lean Six Sigma-tool (suppliers, inputs, outputs, processes, customers). "Hide
by Robert D. Landel, John Veith Source: Darden School of Business 6 pages. Publication Date: August 17, 2012. Prod. #: UV6509-PDF-ENG

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