Out Foxing the Flu Harvard Case Solution & Analysis

Economically and effectively supplying flu shots on a college campus is the challenge that faces the school's manager of health services. After an influenza shot system that is failed the year prior along with the ensuing outbreak, the manager must ensure faculty, pupils and staff receive the shot this year.

Benchmarking reveals that just one day flu shot marathon has been successful on other campuses but lines have to be managed to constrain waiting time. The reader is introduced to fundamental queuing theory to determine how many shot stations are needed to balance cost and line length. They also identify the effect of peaks on the line management.

PUBLICATION DATE: August 31, 2014 PRODUCT #: KS1143-PDF-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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