ORNGE: A Crisis at Ontario’s Air Ambulance Service Harvard Case Solution & Analysis

The interim president and chief executive officer (CEO) of Ontario's air ambulance service is reiterating on the very first challenging months of his tenure. Beforehand a deputy minister in the provincial government, he has to deal with long-lasting issues of liability within the safety of its own fleet of helicopters and the organization. In the middle of a media storm of accusations of misconduct, questionable company and spending practices that had wasted millions of dollars of public funding, problematic hiring of unqualified staff and extravagant wages, along with possible private improprieties of the previous CEO, he's wondering what new allegations might surface and how he might not only repair the internal management problems but regain the public's trust in the organization.

PUBLICATION DATE: November 20, 2013 PRODUCT #: W13508-PDF-ENG
ORNGE A Crisis at Ontario's Air Ambulance Service Case Study Solution

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