Note on Plant Tours Harvard Case Solution & Analysis

Provides a framework for maximizing the value of the plant tour, or a visit to the service. There are three main types of plant tours to this THT framework can provide information about the four main types of performance. "Hide
by David M. Upton, Andrew McAfee 13 pages. Publication Date: February 25, 1997. Prod. #: 697076-PDF-ENG

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