North American Financial Corporation (NAF): The MLM Project (A) Harvard Case Solution & Analysis

After the acquisition of a competitor, the North American Financial is in the possession of two incompatible IS applications to manage their portfolios of mortgages. In addition, none of the applications can handle the total volume of new business deals. Faced with these constraints, NAF manager calls his NAF-BP unit led overhaul of their systems of mortgage management. Realizing that he does not have the internal technical resources to implement the project, the manager decides to outsource the development of a consolidated system of party that agrees to provide a solution for a fixed price. After the implementation phase, the project suffers from a number of unexpected incidents, catastrophic cost and schedule overruns and lead the firm to rethink its approach to IT project management. "Hide
by Vital Roy, Benoit Aubert Source: HEC Montreal Centre for case studies 22 pages. Publication Date: March 1, 2006. Prod. #: HEC015-PDF-ENG

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