Nordstrom: Dissension in the Ranks? (A), Spanish Version Case Solution
In 1989, the performance measurement systems and compensation policies of Nordstrom Department Stores had unexpectedly came under attack by government regulators, and workers, unions. The case describes the "sales-per-hour" tracking and settlement system that many considered to be instrumental in Nordstrom's incredible success. This article exemplifieshow decentralized management, fast business growth, and unrelenting pressure to perform can distort performance measurement systems and result in unwanted results.
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
PUBLICATION DATE: October 15, 1999
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