The case was written for an introductory course in business, in particular, the section on operations. It deals with the management of capacity and demand. In early 2008, Scott McKenzie, manager of administrative services at the bank Nipissing (Nipissing) in Ottawa, Ontario, was trying to decide how to manage the initiative to add additional marketing materials for the mail client out packages. In particular, Scott is considering upgrading the current bank envelope stuffing equipment, replacing it or outsourcing activities completely. "Hide
by John S. Haywood-Farmer, Eric Janssen Source: Richard Ivey School of Business Foundation 7 pages. Publication Date: January 21, 2011. Prod. #: 910D19-PDF-ENG
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