Todays Solution and Tomorrows Problem: The Business Process Outsourcing Risk Management Puzzle Harvard Case Solution & Analysis

Despite the boom in IT-enabled business process outsourcing (BPO), customers and suppliers, as well as trying to understand the impact of their relationship and the importance of the transfer of organizational assets between them. Limited attention to BPO risks is not surprising, since more than 90% of the projects outsourcing IT infrastructure to process or business process for most companies is considered as non-core activities, such as payroll, transaction processing and billing. Provides an overview of the various types of risk that the client faces a BPO, including a devastating impact on client companies in areas such as customer service, the total cost of operations, information security, business continuity and other short-term market performance metrics. In an attempt to solve this problem by introducing a mechanism by which the BPO clients and suppliers can work together to solve the problems of outsourcing project management and management of organizational performance and market risks. "Hide
on Yuwek Shi Source: California Management Review 19 pages. Publication Date: 01 May 2007. Prod. #: CMR364-PDF-ENG

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