Making Balanced Scorecard Work: The Worldclass Lighting Experience Harvard Case Solution & Analysis

In 2002 Worldclass lighting made the initiative to introduce a balanced scorecard in the Asia-Pacific region and the Greater China region, in order to provide a new management tool for lighting business, covering four prospects, financial, customer, process, and learning and growth. A balanced scorecard was a success for a period of time to implementation problems that undermine its benefits, such as quantifiable measures in setting targets and a measurement. In 2009 it is planned to complete the balanced scorecard was presented at the Asia Pacific Chief Executive Officer ("AP CEO"). AP Director must now decide whether to continue using the balanced scorecard. "Hide
by Ka Wai Shiu, Neil O'Connor Source: University of Hong Kong, 10 pages. Publication Date: June 24, 2011. Prod. #: HKU941-PDF-ENG

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