Line, Line, Everywhere a Line: Cultural Considerations For Waiting-Line Managers Harvard Case Solution & Analysis

Given the tendency of growing company globalization, management teams of multinational companies have taken steps to better understand local business associates, consumers, and local governments. Local queuing preferences current supervisors with opportunities as well as additional challenges in international markets. The world may be 'flat,' but it's not wise to trust that all cultures see waiting and lines through the exact same perspective.

As discussed herein, understandings in relation to waiting and management of queues fluctuate considerably; consequently, managers should adopt different policies and procedures when managing waiting lines across natural and ethnic edges. Considering queue benefits are offered by management in an international circumstance. Acting locally and thinking globally-- --can prioritize and clarify choices that are significant any waiting-line manager must make.

PUBLICATION DATE: July 15, 2014 PRODUCT #: BH622-PDF-ENG

This is just an excerpt. This case is aboutĀ GLOBAL BUSINESS

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